Ultramatic Canada
Ultramatic Canada Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ultramatic Canada has 2.9 star rating based on 5 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Product at first i bought 3 of them in 12 yrs, You can check out the reviews.
Cons: Service warranty and price of parts, Better information and communicate with their customers, Check out their service and complaints.Recent recommendations regarding this business are as follows: "Ultramatic Canada needs to correct this situation", "Don't buy from Marie. Other stores treat customers with respect and are thankful for your business.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ultramatic Canada has 2.9 star rating based on 5 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Product at first i bought 3 of them in 12 yrs, You can check out the reviews.
Cons: Service warranty and price of parts, Better information and communicate with their customers, Check out their service and complaints.Recent recommendations regarding this business are as follows: "Ultramatic Canada needs to correct this situation", "Don't buy from Marie. Other stores treat customers with respect and are thankful for your business.".
Review authors value the most Location and Diversity of Products or Services. Consumers are not pleased with Website and Reliability. The price level of this organization is medium according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Waterdown, OntarioLatest review update concerning my bed base:
All is well and happily settled! Susie, Senior Sales Consultant, with Ultramatic Canada, finally got a hold of me a couple of weeks ago.
We couldn't connect because my smart iphone sends unrecognized phone numbers to spam because I get a lot of scam callers. I will have to go through my scam callers more carefully now. Thanks to Susie's professionalism, she got things going on the right track and in a pleasant manner. I was able to order my dream bed.
This week Ultramatic did an exchange for the first base frame that I had bought. My new base frame was delivered and set up this past week. The frame is so soft and the massage is so nice and the wall hugger is perfect. Thank you Susie and Ultramatic Canada, for fixing my situation and making me happy.
Things can get resolved by finding the RIGHT PERSON who can help you. Ultramatic Canada, you have a gem of a consultant with Susie.
She gives respect and satisfaction to your customer. Again, a big Thank You Susie.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | North York, OntarioResolved: Still unresolved
Company resolved the issue.
Well, she never got back to me. WHY are you not helping me? This is very disrespectful, upsetting and unbelievable bad customer service. ULTRAMATIC CANADA, do the right thing that you say you do for your customers.
The base I got, order #6772 was cutting up my knees and the metal frame has no padding and hurts my legs. It's not up to me to fix it. I am 72 years old and suffer with osteoarthritic and this base is not suitable for me. Susie told me that this base is an entry level bed.
I was not told this before. I have said previously, I want to upgrade to a better base, now, A.S.P. What's the hold up? Why are you not communicating with me Susie?
Call me.
Your attention to this matter is vital for good customer service! ULTRAMATIC CANADA, PLEASE TAKE CARE OF ME, A.S.P.
- Better information and communicate with their customers
Preferred solution: I want to upgrade to a better base and more suitable frame.
User's recommendation: Ultramatic Canada needs to correct this situation
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | North York, OntarioResolved: The metal frame at the corner ends of my bed were very sharp and were cutting up my knees.
Company resolved the issue.
When I contacted the saleslady Marie Gades, she blew up at me. She said in a loud voice, "I have never heard that one before, that's a new one, what are you trying to pull off. All the frames in my store do not have sharp edges." I asked her if there was padding I could buy to cover the frame. Marie said " No we don't sell padding, there is nothing wrong with your frame, there's something wrong with you, you need to buy a new mattress," and hung up on me.
I was flabbergasted and in total shock. How would she know the condition of the frame. She never seen my bed. Marie should of sent someone to check out the frame.
It may be a manufactures defect. Is there not a 5 year warranty on the frame? I might of even upgraded to a better frame. And I did buy a new Queen Mattress and it made no difference.
Maybe A King Mattress would of covered up the end corners. But Marie did absolutely nothing at all for me. Is this the way Ultramatic Canada wants their sales people to threat their customers? This is not good for business.
Your service is bad. My husband glued rubber padding on the sharp corners of the frame and that solved the problem. It took me awhile to get the motivation to write this grievance to you. This experience with Ultramatic and Marie has left me bewildered and very sad.
It's unbelievable and unacceptable. Rose Demeis
- You can check out the reviews
- Do your research
- Check out their service and complaints
Preferred solution: A couple of Super Nice Pillows for the headache I had to endure, with an Apology.
User's recommendation: Don't buy from Marie. Other stores treat customers with respect and are thankful for your business.
I am waiting for delivery
Preferred solution: Deliver product or service ordered
Resolved: Ultra bad experience
- Dishonest rude expensive
Preferred solution: I have never referred anyone to this company.
Own x 3 beds
- Service warranty and price of parts
Parts price ripoff
- Product at first i bought 3 of them in 12 yrs
- Service warranty and price of parts
Preferred solution: Be realistic on your parts price and give support
Beware of Ultramatic
Ultramatic bed broken after less than 5 years and now just an expensive bed
- Not happy with service
Preferred solution: Find someone to repair my adjustable bed with massage
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My richarge complete not and My payment is sacsesfull